Compliance & Security
Res/Title is proudly SOC-1 SSAE 16 Type 2 Certified and ALTA Best Practices Certified. Following this model, we strictly adhere to their standards to protect our consumers in the industry. With Res/Title being assessed by a third party certified national CPA firm, you can be confident your information is always safe and secure. Anyone handling your personal information should have the following security compliances in place.
Utilizing appropriate Escrow Controls.
All escrow funds are maintained in separate designated accounts (Escrow, Trust, IOLTA, etc), which are reviewed for reconciliation discrepancies on a daily basis.
Ensuring all our current licensing is up to date.
Currently we are active and in good standings in 33 states including the District of Columbia.
Maintaining appropriate Title Production.
We deliver all policies to customers within the guidelines set forth by the underwriters’ agency contracts. Current approved underwriters for Res/Title, Inc. are Chicago Title and Westcor Land Title.
Ensuring Errors & Omissions and Fidelity Coverage
We work to maintain all levels of insurance coverage. Coverage is held for professional liability, fidelity coverage (including employee theft, forgery & altercation, computer and funds transfer fraud) as well as surety bond coverage in any states that it is required.
Implementing a security program to protect non-public personal information.
From making sure our virus and firewall software is up to date to back-up recovery on our servers, we also perform background checks on all our staff and provide them with program training to ensure compliance.
Adopting standard real estate and settlement policies.
Our use of software and technology allows us to track a file through each step of the closing process and provide complete transparency of the work being done on each file, making us compliant with Federal and State Consumer Financial Laws.
Adopting procedures that address consumer complaints.
Sensitive to complaints we receive, our staff will forward the problem to the Chief Operations Manager to address who will then work with the loan officer and the customer to resolve the issue.
Your closing documents will be sent to you in an email. You’ll be able to access our secure portal anytime to see those files. Here’s a quick video on navigating the portal.
Did you have a good closing experience? Homebuyers will receive a link post-closing to complete a survey about their experience.